Rates and Insurance

Rates

Dr. Lois Lochhead
Pelvic Floor Initial Visit - $180/treatment
Pelvic Floor Follow-up - $105/treatment

Halyna Vreken
Massage Therapy with Osteopathic Approach - $140/hr
Osteopathic Manual Therapy - $140/hr

Karen Chow
Comprehensive Initial Exam - $170/treatment
Physiotherapy Subsequent - $95/treatment

Karen has an ICBC vendor number and is able to provide physiotherapy for your ICBC claim (read more in the ICBC section below).

Marie-Josée Ryan
Pelvic Floor Initial Visit - $180/treatment
Pelvic Floor Follow-up - $105/treatment

Please note that the Pelvic Floor and Physiotherapy initial visits and follow-up will be billed as physiotherapy, and can be applied to your health insurance's physiotherapy plan. Osteopathic Manual Therapy visits can either be billed as Osteopathic Manual Therapy or Registered Massage Therapy (depending on your plan's coverage stipulations), and can be applied to your health insurance's plans accordingly.

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. In respecting the therapists’ time, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee, up to the full cost of the treatment. Please note, this fee is not to be covered by third party insurance, but is the responsibility of the patient privately.

Insurance

Private / Extended Insurance (Group Benefit Plans)

Most workplace group insurance plans cover massage therapy treatments when performed by a Registered Massage Therapist (RMT) or Registered Physiotherapist (PT). Osteopathic Manual Therapy is a separate insurance coverage and is contingent on the patient's specific plan covering osteopathic services. Patients will need to confirm with their insurance provider as to whether they have coverage for osteopathic manual therapy (not the same as osteopathic medical services) before seeking treatment.

Most extended health policies require the patient to pay the private rate first and then send their receipt/s in for reimbursement. Patients will be provided receipts for all visits. Direct billing is available for Registered Massage Therapy and Registered Physiotherapy treatments. Direct billing for Osteopathic Manual Therapy is still in its infancy, and may not always be possible. For the full list of companies we have direct billing arrangements with, see below.

Booking with Halyna

Two treatment options are available to choose when booking with Halyna online:

Osteopathic Manual Therapy - billable as a DOMP (SPMPO #).
Manual Therapy with an Osteopathic approach - billable as an RMT.

The difference between the treatment options is for billing purposes only. The type and scope of treatment received will not be affected by which billing title used. Halyna treats from an osteopathic manual therapy perspective, and treats as it falls under the scope of practice for registered massage therapy. For those who have DOMP coverage, we will bill as such. For those without DOMP coverage, we will bill as an RMT.

To avoid fraud, the two coverages cannot be combined. One treatment session is either RMT coverage or DOMP coverage.

Direct Billing

We have direct billing arrangements with the following companies for Massage or Physical Therapy: Pacific Blue Cross, Blue Cross Medavie, Greenshield, CINUP, Chambers of Commerce Group Insurance, Claimsecure, Cowan, Desjardins Insurance, First Canadian, Canada Life, GroupHEALTH, GroupSource, Industrial Alliance, Johnson Inc, Johnston Group Inc, Manion, Manulife Financial, Maximum Benefit, Sun Life Insurance.

For Osteopathic Manual Therapy claims, you can expect consistent coverage with the following providers: Sun Life, Canada Life, Empire Life, Manulife, RWAM, Pacific Blue Cross, Greenshield, Industrial Alliance and Wawanesa.

RCMP

RCMP members are covered for Massage or Physical Therapy treatments and we will bill RCMP directly. You will be required to fill out a RCMP treatment form at the time of your visit, or alternately you may bring your completed form with you.

Veterans Affairs Canada (VAC), formerly DVA

VAC will cover 15 one-hour sessions per calendar year at the therapist’s discretion. If more sessions are required in one calendar year, you must request authorization from the VAC Treatment Authorization Centre (TAC). A physician’s referral is required.

ICBC

Please note: only Karen Chow offers physiotherapy for ICBC claims.
There are no user fees for approved ICBC visits. It will be billed directly to ICBC.
Up to 25 treatments are approved if within 3 months of the accident date. If treatments are not approved, patient must pay privately.

Please note: We DO NOT accept WorksafeBC (formerly WCB) or MSP insurance coverage.